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Returns Policy

RETURNS

  • ·Our Returns Policy.
  • ·How long after purchase can I make a return?
  • ·How do I return an existing item?
  • ·How do I return my order using Collect +?
  • ·I have lost my returns note.
  • ·I have been refunded the incorrect amount.
  • ·Have you received my returned goods?
  • ·I returned an item and it was incorrectly refunded or replaced.
  • ·Am I still able to return my item if there is make-up or fake tan around the neckline etc?.
  • ·Am I able to return an item if a bead or sequin has fallen off with wear?.

Strawberry Moon Returns Policy.

You can return any unwanted item to us for a refund up to 14 days after purchase, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors.

Please note that we cannot offer refunds on grooming products and pierced jewellery for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item you have purchased please contact our Customer Care team.

 Any unwanted items must be returned to Strawberry Moon in a saleable condition. Unfortunately any returns which are found to have make-up stains on the garment cannot be exchanged or refunded.

 Under the Distance Selling Regulations you the consumer have an unconditional right to cancel a contract inside the given timescale and receive a refund within 30days. You do however, have a statutory duty throughout the cancellation period to retain possession of the goods and take reasonable care of them. Failure to do so can lead to action being taken to recover funds against consumers who have breached their statutory duty.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

Some products are non-returnable for hygiene reasons. This is indicated in the product description. When making a return you must ensure you tell us your order number on your returns form originally sent out with your order and include your original invoice when returning. Failure to do so may cause delays in processing your return.

If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

Our returns address is 2 Rochdale Road, Manchester, M4 4JR

How long after purchase can I make a return?

You can return any unwanted item to us for a refund up to 14 days after purchase.

How do I return an existing item?

We understand that occasionally the items you order from us might not be 100% what you were looking for and you may want to return these. Please follow the steps below to ensure you return is received and processed swiftly.


Please follow the below process for returning your parcel to us:

ñ Re-pack the item in its original packaging with labels and tags still attached.

ñ Cover your address label with the strawberrymoonuk.com address label found on the bottom of your delivery note.

ñ Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

ñ Keep your certificate of postage safe as you will need this as your proof of return.

ñ  

How do I return my order using Collect +?

We have now introduced a simpler way to return unwanted items back to Strawberry Moon using Collect+. You will have a fee of £3.10 deducted from your refund.


For instructions on how, please click on the following link http://www.collectplus.co.uk/strawberrymoon
N.B Collect+ can only be used on returns and not for exchanges.
If collect+ is used for an exchange we will request £3.10 before exchanging the item.

 

 

I have lost my returns note

 

Please contact our Customer Care team with your full name, order number and so we can deal with your query.

 

I have been refunded the incorrect amount.

Please contact our Customer Care team with your full name, order number and so we can deal with your query.

 Have you received my returned goods?

This will depend on what service you choose to send your returned goods back by. We will notify you when your item has been received and refund approved - this may take up to 10 working days.

I returned an item and it was incorrectly refunded or replaced.

Please contact our Customer Care team with your full name, order number and so we can deal with your query.

 

Am I still able to return my item if there is make-up or fake tan around the neckline etc?

Any unwanted items must be returned to Strawberry Moon in a saleable condition. Unfortunately any returns which are found to have make-up stains on the garment cannot be exchanged or refunded unless they are faulty.

Am I able to return an item if a bead or sequin has fallen off with wear?

Customers should be aware that there is an expectation that with wear, the odd bead, sequin or embellishments could fall off from time to time. Provided with the garment at the time of purchase is extra sequins or beads of which you can use to replace any that fall off. If you have not worn the garment and beads, sequins or embellishments are broken or missing, we would consider this faulty.

Customer Care Team:
2 Rochdale Road, Manchester, M4 4RJ

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