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Customer Service

Shipping & Delivery

DELIVERY OPTIONS


UK Saver                   £1.95
UK Standard             £2.95

        1-3 working days

UK Next Day             £3.95*
UK Saturday             £5.50*

Europe Standard      £3.95

Europe Next Day      £11

International                        £15.95

*Postcode restrictions apply


UK NEXT DAY DELIVERY - FREE WHEN YOU SPEND OVER £40 OR £3.95

Order next day up until 20:00 GMT Mon to Thurs. Orders made after 20:00 GMT Thursday and before 16:30 GMT Sunday will be delivered Monday using this service.
(This service is not guaranteed for certain postcodes listed below, please check before you order.) 

Pleas note orders on a Next Day service will be delivered the next available working day. (Next Day and Saturday delivery is not available to the following postcodes) - HS1-9, HS3, IV1-56, KA27-28, KW1-17, PA20-99, PA41-77, PH17-99, TR21-25, ZE1-3, AB, BT, IM, JE, GY, BF,GY, FK, ZZ, BA17-19, BL11, DD1-11, DG1-16, EL1, GE6-8, JE, KA1-30, KY1-99, PA1-87, PH1-50, PO29 43 49, TD1-15


UK SATURDAY DELIVERY

On orders placed before Friday 20:00 GMT.
(This service is not guaranteed for certain postcodes listed below, please check before you order)

(Next Day and Saturday delivery is not available to the following postcodes) - HS1-9, HS3, IV1-56, KA27-28, KW1-17, PA20-99, PA41-77, PH17-99, TR21-25, ZE1-3, AB, BT, IM, JE, GY, BF,GY, FK, ZZ, BA17-19, BL11, DD1-11, DG1-16, EL1, GE6-8, JE, KA1-30, KY1-99, PA1-87, PH1-50, PO29 43 49, TD1-15

Privacy & Security

We are committed to protecting and respecting the privacy of all visitors and users of boohoo.com (the “Website).

Please read the following carefully to understand our policy and practices regarding your personal information collected through the Website, and how we will treat it. We will only use your personal information collected through this Website in accordance with this privacy policy and applicable current data protection laws.

This policy (together with our Terms of Use and Cookie Policy) sets out the basis on which any personal information we collect from you via this Website, or that you provide to us via this Website, will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information collected through this Website. This policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

You should print a copy of this privacy policy for future reference.

Returns & Exchanges
  • How do I exchange an existing item?
  • Can I exchange my order using collect+?
  • I have lost my returns note for my exchange

POST OFFICE OR COURIER SERVICE

If you wish to return/exchange a product please fill out the returns form on the top of your invoice and return to us ensuring you include your name and order number. Please note this can be done up to 14 days after purchase. The parcel must then be returned via the Post Office counters/ or with a courier in accordance with the details set out below:

• You must fill out the returns form included in your order. If this has been misplaced then please include your name, order number and list any items that are being returned on a note of which you need to include in your parcel.

• The item must be repacked in the same condition as it was received.

• Attach the appropriate return address label at the bottom of the invoice to your return parcel. If you are a PayPal customer, please use Collect+.

• You will then need to return the package to a Post Office counter/ courier depending on your courier choice.

• Please note the cost of the return is the customer responsibility.

• Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.

• The returned parcel is the customer's responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return. If you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

We can only offer an exchange of the same product in a different size or colour. Exchanges can take up to 10 working days to be processed. If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original shipping charge to your account. Please note you may only make an exchange on the same item once.

  • Can I exchange my order using collect+?

    • Next to the item you ordered, please tick exchange and select one of reason codes. We are only able to exchange an item for the same item in a different colour/size or for the same value.
    • Collect+ (UK Only) enables you to return your order at over 3,500 local stores most are open early 'til late, 7 days a week, making returns as convenient as possible for you!
    • Enclose the delivery note within your parcel and Peel off the Collect+ returns label from the front of the delivery note and attach it to your parcel, ensuring any original delivery labels are covered.
    • By using the collect+ label on the front of the delivery note, there will be a £3.10 charge to cover postage cost.
    • Simply take your parcel to ANY of 3,500 local stores offering Collect+ services. You'll receive proof of postage and a code to track your return online. You can find your nearest store at www.collectplus.co.uk/strawberrymoon
  • I have lost my returns note for my exchange

Please contact our Customer Care team with your full name, order number and so we can deal with your query.

 

Customer Care Team Address:

3 - 6, Fishergate CentrePreston, PR1 8HJ

Ordering
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Payment, Pricing & Promotions

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

WHEN WILL I BE CHARGED?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

WHY AM I BEING ASKED FOR ANOTHER PASSWORD AFTER ENTERING MY CARD DETAILS?

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

HOW DO I USE A PROMOTIONAL CODE?

Once you've reached the Checkout stage, enter your promotional code into the 'Redeem a promotion code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

WHAT SHOULD I DO IF I`VE FORGOTTEN TO USE MY PROMOTIONAL CODE?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

Viewing Orders
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Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
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